Identify which comparison is different
Vatteo separates two questions: whether the underlying activity reconstructs the Shopify payout, and whether the Shopify payout matches the bank deposit. Keeping those checks separate narrows the investigation.
- Payout variance: Shopify payout minus reconstructed payout activity
- Bank variance: bank deposit minus Shopify payout
Check payout identity before the amount
Confirm the payout ID, settlement status, currency, destination bank account, and date. A bank transaction date can fall after the Shopify settlement date, and comparing the wrong deposit creates a false variance.
Common payout-activity causes
- A refund, dispute, reserve, or adjustment arrived after an earlier import
- The payout was still scheduled or in transit
- A fee or transaction was incomplete in the provider response
- External-payment activity was mixed into the review period
- A category was mapped or classified incorrectly
- A payout or correction was imported twice
Common bank-match causes
- The bank transaction is still pending
- The wrong destination account or deposit was selected
- The bank grouped or split transactions
- A currency conversion changed the received amount
- The bank feed entry was manually categorized as new income
Refresh evidence before changing accounting
Refresh the Shopify evidence and confirm the payout has reached a final paid state. Then review mappings and the proposed journal again. Avoid deleting or rewriting a posted QuickBooks entry without preserving a correction trail.
When to contact support
Contact support when the same final payout remains different after refresh or when a posted journal no longer matches its approved evidence. Include the payout ID, visible variance, currency, and the step that failed—never credentials or customer personal data.